We want you to love your luxury purchase. However, because our garments include delicate fabrics and intricate handwork, we enforce a strict policy to maintain premium quality standards.

• Eligibility for Exchange: Items are eligible for exchange only if they are delivered damaged, defective, or in the wrong size/wrong item. We do not offer cash refunds.
• Reporting Window: Any issues must be reported to our customer care team via WhatsApp within 48 hours of receiving the package, accompanied by photographic or video proof of the defect.
• Condition of Item: The item must be unworn, unwashed, unaltered, and in its original packaging with all tags strictly intact.
• Exclusions: Customized orders, stitched bridal/formal wear, and items purchased on sale or promotion are strictly non-returnable and non-exchangeable.